This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from puritsu.ae

1. Domestic Shipping (Dubai, UAE)

• Delivery Area: We currently offer free delivery within the city of Dubai.
• Delivery Timeframe: Orders within Dubai are typically delivered within 1–3 business days from the date of order confirmation.
• Delivery Schedule: Deliveries are made Sunday to Thursday, excluding public holidays.
• Delivery Coordination:
• Once you submit your order:
• Our manager will review your request.
• You may receive a call or message to confirm delivery details.
• In some cases, your order will be shipped immediately.
• You will receive a confirmation email with delivery information and tracking details as soon as your order is processed.
• Missed Deliveries: If a delivery attempt is unsuccessful, our team will contact you to reschedule at no additional cost.

2. International Shipping

• Availability: We ship internationally to selected countries.
• Shipping Method: International orders are arranged individually through customer support to ensure proper handling and accurate shipping costs.
• Process:

1. Place your order.
2. Our manager will review your request.
3. You will be contacted to confirm delivery terms and costs.
4. Once approved, the order will be shipped.
5. You will receive a confirmation email with all relevant delivery and tracking information.

• Shipping Charges: International delivery costs vary based on destination, weight, and carrier. These charges are not included at checkout and will be invoiced separately.
• Customs & Duties: Customers are responsible for any customs fees, import taxes, or duties imposed by their country's regulations.

3. Order Processing

• Orders are processed within 24–48 hours of being placed.
• You will receive an email confirmation once your order has been shipped, including tracking information (if applicable).
• Orders placed on weekends or holidays will be processed the next business day.

4. Delivery Delays
While we aim to deliver all orders promptly, please note that external factors such as weather, customs delays, or high shipping volume may affect estimated delivery times.

5. Contact for Shipping Support
For any questions or concerns about shipping, please contact us:

• Email: info@puritsu.ae
• Phone: +971 52 368 2555