Terms of Service
Welcome to Puritsu. These Terms of Service govern your access to and use of our website and services. By using our website, you agree to comply with the following terms. Please read them carefully.
1. Overview
Puritsu ("we", "our", or "us") operates this website to offer information and provide services related to our products. By using this website, you agree to be legally bound by these Terms of Service and our Privacy Policy.
2. Eligibility
To use this site, you must be at least 18 years old or have the permission of a parent or legal guardian.
3. Orders and Payments
We utilize the following payment processors to securely handle transactions:
4. Shipping and Delivery
5. Returns and Exchanges
At Puritsu, we are committed to customer satisfaction and operate in compliance with UAE consumer protection laws.
Eligible Returns
You may request a return or exchange in the following cases:
The item is defective or damaged or you have received the wrong product.
The product fails to perform its intended function due to a manufacturer fault.
In such cases, you are entitled to:
To be eligible for a return or exchange, the following conditions must be met:
Return Process
To request a return, please contact us via:
Email: info@puritsu.ae
Phone: +971 52 368 2555
We will assess the request and guide you through the return process. If approved, returns should be shipped to the address provided during your communication with us.
Cost of Returns
If the return is due to a defect or error on our part, Puritsu will cover the return shipping cost.
If the return is voluntary and approved by us (e.g., non-defective), the customer is responsible for the return shipping cost.
6. Intellectual Property
All content on this site, including text, graphics, logos, images, and product designs, is the property of Puritsu and is protected by applicable intellectual property and copyright laws. Use of this content without our prior written consent is prohibited.
7. Limitation of Liability
Puritsu shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability to you shall not exceed the amount paid by you for the products in question.
8. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes shall be resolved in the competent courts of Dubai.
9. Changes to These Terms
We reserve the right to update or modify these Terms of Service at any time without prior notice. Changes will be posted on this page with the updated effective date. Continued use of the website constitutes acceptance of the revised terms.
10. Contact Information
If you have any questions about these Terms of Service, please contact us at:
1. Overview
Puritsu ("we", "our", or "us") operates this website to offer information and provide services related to our products. By using this website, you agree to be legally bound by these Terms of Service and our Privacy Policy.
2. Eligibility
To use this site, you must be at least 18 years old or have the permission of a parent or legal guardian.
3. Orders and Payments
- Order Acceptance: All orders are subject to acceptance and availability.
- Pricing: All prices are listed in AED and are subject to change without notice.
- Payment Methods: We accept the following payment methods:
- Visa and Mastercard credit and debit cards.
- Apple Pay.
- Tabby (Buy Now, Pay Later service).
We utilize the following payment processors to securely handle transactions:
- Stripe: Supports Visa, Mastercard, and Apple Pay .
- CloudPayments: Supports Visa, Mastercard, Apple Pay, and Google Pay .
4. Shipping and Delivery
- Dubai Delivery: Free shipping is available within the city of Dubai.
- International Delivery: For international orders, customers will be contacted using the information provided at checkout to arrange shipping and confirm delivery costs.
5. Returns and Exchanges
At Puritsu, we are committed to customer satisfaction and operate in compliance with UAE consumer protection laws.
Eligible Returns
You may request a return or exchange in the following cases:
The item is defective or damaged or you have received the wrong product.
The product fails to perform its intended function due to a manufacturer fault.
In such cases, you are entitled to:
- A full refund, or
- A replacement, or
- A repair at no additional cost.
To be eligible for a return or exchange, the following conditions must be met:
- You must notify us within 7 days of receiving the item.
- The item must be unused, in original condition, and in its original packaging.
- The item must not show any signs of wear, damage, or alteration not caused by us.
Return Process
To request a return, please contact us via:
Email: info@puritsu.ae
Phone: +971 52 368 2555
We will assess the request and guide you through the return process. If approved, returns should be shipped to the address provided during your communication with us.
Cost of Returns
If the return is due to a defect or error on our part, Puritsu will cover the return shipping cost.
If the return is voluntary and approved by us (e.g., non-defective), the customer is responsible for the return shipping cost.
6. Intellectual Property
All content on this site, including text, graphics, logos, images, and product designs, is the property of Puritsu and is protected by applicable intellectual property and copyright laws. Use of this content without our prior written consent is prohibited.
7. Limitation of Liability
Puritsu shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability to you shall not exceed the amount paid by you for the products in question.
8. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes shall be resolved in the competent courts of Dubai.
9. Changes to These Terms
We reserve the right to update or modify these Terms of Service at any time without prior notice. Changes will be posted on this page with the updated effective date. Continued use of the website constitutes acceptance of the revised terms.
10. Contact Information
If you have any questions about these Terms of Service, please contact us at:
- Email: info@puritsu.ae
- Phone: +971 52 368 2555
- Address:
- Silkylicious Showroom
- The Mall, Shop 7, Level 1
- Jumeira St, Umm Suqeim, Imm Seqeim 3
- Opp Jumeirah Beach Resort, Dubai, UAE